FAQ — BD Trading

Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 5–10 business days. Expedited shipping (2–3 business days) is available at checkout. International orders may take 10–21 business days depending on destination.

Question 2

What payment methods are accepted?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.

Question 3

Do you accept returns or exchanges?

Accepted Answer

Yes! We offer a 30-day hassle-free return and exchange policy. Items must be unworn, unwashed, and in original condition with tags attached. Sale items are final sale. Contact us to initiate a return.

Question 4

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or directly through the carrier's website.

Question 5

What sizes are available?

Accepted Answer

Most apparel is available in sizes S through XXL. Shoes are available in US sizes 7–13. Size charts are available on each product page. If you're between sizes, we recommend sizing up.

Question 6

Are products limited edition?

Accepted Answer

Some items in our collection are limited edition drops. These are clearly marked on the product page. Sign up for our newsletter to get early access to new drops and limited releases.

Question 7

How do I contact customer support?

Accepted Answer

You can reach us by email at support@bdtrading.vip, by phone at +1 800-LBJ-GOAT, or through our contact form. We respond within 24 hours on business days.

Question 8

Is BD Trading an official LeBron James store?

Accepted Answer

BD Trading is an independent fan apparel and basketball merchandise store. We are not affiliated with, endorsed by, or officially licensed by LeBron James, the NBA, or any of its teams. Our products are fan-inspired sports lifestyle merchandise.

Question 9

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide! International shipping rates and delivery times vary by destination. Customs fees and import duties may apply and are the responsibility of the customer.

Question 10

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified within 2 hours of placement. After that, orders enter processing and cannot be changed. Please contact us immediately if you need to make changes.

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